Now all passengers on Austrian’s long-haul flights will benefit from the advantages of the new cabin, including an advanced on-board entertainment system as well as innovative Business Class seats capable of being transformed into entirely flat beds.
A total of 2,538 new seats were installed in the four B777 and six B767 airplanes belonging to Austrian’s long-haul fleet. An optimal array of seats ensures undisturbed flights. The Boeing 777’s Business Class provides direct access to the aisle for four of five passengers sitting in a row. This access is also enjoyed by every Business Class passenger on Austrian’s Boeing 767s.
As before, Austrian’s passengers are treated to the airline’s prize-winning service and the first class DO & CO catered fare. The menus provided in Business Class receive their final touches from flying chefs.
The reconfiguration of the cabins has significantly boosted customer satisfaction, which has risen a substantial 31 percentage points among passengers on long-haul flights since their launch. This result places Austrian Airlines among the highest evaluations received by the airlines comprising the world-spanning Star Alliance. Austrian CCO Karsten Benz said: “We are gratified by the enthusiasm shown by our customers. The significant rise in their satisfaction is proof that our investments of more than $120 million have paid off.”