Dear Pueblo Bonito Guests:
Following the initial recovery efforts after Hurricane Odile, we would like to give you an update on the progress happening at the Pueblo Bonito resorts, villas and residences. Our hardworking team members are working relentlessly to finish the cleaning and repairs of certain areas of the resorts, and great progress has been made.
The Los Cabos International Airport (SJD) official report is projected to open again for commercial flights by October 8th. Because of this, October 8th will also be the first day that we will start receiving guests at our Pueblo Bonito Los Cabos, Pueblo Bonito Rosé and Pueblo Bonito Pacifica resorts.
In order to ensure the complete satisfaction of our guests during the month of October, the Pueblo Bonito Sunset Beach Resort & Spa will reopen on October 13, 2014. Should your arrival at the Sunset Beach Resort be scheduled for an earlier date, we will gladly help you switch reservations to another Pueblo Bonito property.
Most airlines have confirmed that they will resume flights from certain gateways on October 8 or 9. For the latest flight information, please check with your airline. For those who cannot travel to the destination because of flight cancellations, we recommend that you reschedule your vacation for a later date or that you switch the stay to one of our Mazatlan Resorts. Please make any and all changes to your reservation by contacting the channel through which the reservation was booked (Pueblo Bonito Reservations, Travel-Agent, RCI, Expedia.com, etc).
Regarding the villas and residences, great progress has also been made; however, only a portion of our Montecristo Estates villas will be open starting October 8th. This week, we will be contacting all guests and owners with October reservations regarding the status of those reservations. All reservations for the Novaispania Residences, starting October 8th, will be respected and reconfirmed.
On a final note, the reopening date for the Quivira Golf Club is October 9th. We will be extending our Soft Opening Rates throughout the month of October.
If you have any questions, please contact us at 1-800-990-8250 (US) or 1-855-478-2811 (Canada), or by emailing firstname.lastname@example.org.
We appreciate all of the patience, compassion and understanding you have all shown during this time. We are very excited to start welcoming you at our properties again, and look forward to providing you with a wonderful vacation experience in the very near future!