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By webadmin | August 11 2010
Farnborough, U.K. – Reported by Elite Traveler, the Private Jet Lifestyle Magazine
As part of Hawker Beechcraft Corporation’s (HBC) initiative to enhance customer support in emerging markets, the company announced it is placing customer support leadership and an additional $3 million USD in critical spare parts into the Asia-Pacific region. Steve Porte, vice president, International Support, has relocated to the company’s regional headquarters at the Hong Kong International Airport.
“We want our customers in this area of the world to see we are committed to their success,” said Christi Tannahill, HBC vice president, Global Customer Support. “We understand the value of this investment to place not only parts, but also our people in region to deliver on this commitment.”
Porte will focus on developing HBC support infrastructure in the Asia-Pacific region. He will also provide in-region management of the Asia-Pacific Field Service Representatives.
“Hawker Beechcraft is focused on meeting the demand in Asia,” said Justin Firestone, HBC president, Asia-Pacific Region. “Bringing Customer Support leadership into the region and making additional spare parts readily available are two important steps. We are better able to respond to customer demands within the Asia-Pacific time zone and business day with a diverse group of experienced HBC factory staff that are multi-lingual and multi-cultural.”
With additional parts in the region valued at approximately $6 million USD, the company continues to build its parts inventory for the entire HBC aircraft lineup to support customers’ current and future needs. The parts are based in Beijing, Hong Kong and Singapore.