By Founder and CEO of SkyAngels, Steffany Kisling
I founded SkyAngels to make luxury travel more delightful for the private jet traveler. To some, those who don’t fly private, that sounds like a waste of an endeavor. For others, those who fly private, you get it. No two flights are created equal and, most likely, neither is the service. You fly one day and the private jet and flight crew are spot on caring for your every need with precision, the flight and service are perfect and you are satisfied. You fly another day on another aircraft with different crew, maybe even with the same broker or the same charter company and the experience is only meh and you are left frustrated thinking…
“Why can’t I have the same experience every time I fly?”
“Why can’t I fly with someone who already knows what I like, especially when I’ve already shared my flight preferences? The [enter your hotel of choice] always knows what I want and what I like and provides it every time I stay there. Why can’t I have the same level of service when I fly private? Ugh!”
We get it, and guess what? You can! You deserve to have that level of service when you fly. When you are flying private you have made the world your oyster. You should be having the best possible experience, one that leaves you smiling after a flight, not just happy you didn’t have to go through a cavity search at the airport.
Making Guests Happy. This is what we LOVE to do. It’s in our blood.
Everything we teach and preach at SkyAngels is 100 percent focused on training BabyAngels how to successfully care for the needs of the private jet traveler. We do things differently at SkyAngels SKYacademy. For starters, not everyone can attend and not everyone who attends graduates to become Certified SkyAngels. When and if the student graduates we know they are well-versed in what it takes to create a personalized experience for the private jet guest ensuring that our guests are happy and our company continues to soar.
The SkyAngels Experience
Join us on a flight to Europe departing from Van Nuys, California.
You wake up with a yawn, stretch and look at the clock. It’s 5:30 am and in a few hours, you will be jetting away to Rapallo, Italy meeting your yacht to sail around the Mediterranean. You’ve already spoken to SkyAngels, and although your regular SkyAngel is not available for this trip you know that Steffany, the founder of SkyAngels, will select from the SKYcrew network a Certified SkyAngel that compliments you perfectly so you don’t have to worry about a thing. You know everything will be handled perfectly for you and your guests during the flight. All you had to do was make one call to SkyAngels knowing they will handle all the minute details for you. You relax knowing that all your preferences will be implemented on your flight seamlessly. SkyAngels has your specific shopping list from previous correspondences, which includes the food you love to have available on every flight. The list includes your favorite coconut milk ice cream and the types of food you can eat on your Blood Type Diet – including your guest’s food requirements who are also on the same diet but have different blood types. Additionally, you know your SkyAngel will be coordinating with your chef about the in-flight menu including the champagne and wine to be served with each course. Everything is being handled. You don’t have to worry about a thing.
It’s Time to Soar High
As you and your guests pull up to your private jet, you see your SkyAngel standing at the base of the steps awaiting your arrival. With a smile, she gracefully walks to your vehicle to greet and assist you with your items. You are not sure how they [SkyAngels] do it, as this is the first time you have flown with THIS SkyAngel, but as you suspected it would be, everything is set up to your exact preferences. Everything feels divinely relaxing, fresh, and inviting when you board. Everything is perfect and perfectly in its place. The lighting is set to your desired preferences for this time of day, the music is playing at the perfect volume and your favorite news channel is on. You instantly begin to relax and settle in, enjoying the company of your guests. You’re suddenly feeling very ready and excited about the trip knowing your SkyAngel is there to take care of you and your guests as only SkyAngels can.
As you settle in your SkyAngel brings your guests their desired drink before they even have a chance to ask and you think, “Of course she already knows what everyone wanted to drink, but how do they do it? How does SkyAngels manage such a consistent service from SkyAngel to SkyAngel? It’s magical!” She continues, elegantly moving about the cabin assisting everyone in settling in for the flight.
Throughout the flight, the food is flowing and so is the wine. You and your guests are having a wonderful time. The food is perfect. Your SkyAngel glides through the cabin like a ninja handling everyone’s requests with precision. Feeling satisfied, you yawn and stretch. Time for bed. Your SkyAngel makes the beds, ensuring everyone has what they need for a restful sleep. The hours tick by and you awake to the smell of espresso and the warming of almond milk – your favorite morning beverage. You’re rubbing your sleepy eyes craving a hot towelette just as your SkyAngel magically appears and offers you one. You settle back into your seat to enjoy a light breakfast of fresh fruit and freshly pressed juices. Just what you wanted after a long night of flying and drinking wine. Perfection.
Wheels Down & The Magic Continues
While you and your guests are off enjoying the salty fresh air and sunbathing on your super mega-yacht you know your SkyAngel will be enjoying her days wandering the little alleys of Italy finding the perfect delicatessen, restaurants, bakeries, and markets to create a delicious meal for the next leg of your trip.
The next stop is Paris, where one of your favorite restaurants is but sadly with all the other activities planned you won’t have time to go. However, you’re not concerned because you know your SkyAngel will arrange and pick up food from your fav place to serve on the flight home. It’s these thoughtful gestures that make you grateful to have a SkyAngel onboard. Everything is stress-free and easy when she is on the trip, handling everything flawlessly. The greatest thing about requesting SkyAngels for your flight is knowing no matter who they select for your flight the service and experience will be consistently wonderful and she will be perfectly matched with the group.
Behind the Magic
So how do we do it? Let me let you in on a little SECRET.
It’s not that hard, truly, for your private jet cabin attendant to provide an exceptional experience for you, one that is tailored to your preferences, they simply have to care enough to want to and most importantly they need to be properly trained on how to tend to the needs of the private jet traveler. Your crew has to want to spend the extra time and go the extra mile to ensure that the hard-earned money you spend to fly private is money well spent. Not just because you get to skip the TSA lines and drive your Tesla tail side, no, we understand that’s just not enough. We understand that you have to feel cared for. You should feel like your needs have been met and your crew has put in the effort to make it so. Private jet travel should be more than just a commodity that gets you from point A to point B – it should be an experience. A flight is only truly great when you have a SkyAngel onboard because only a SkyAngel has gone through specialized training which teaches her how to tend to the needs of her guests to ensure you have a truly delightful experience. That is the magic behind SkyAngels and there is nothing else like it.